Customer Care

Welcome to our Customer Care page! We value your feedback and greatly appreciate all of our customers. Our dedicated team is here to assist you with any questions may have. For your convenience, you can find our contact information on the Contact Us page, and one of our team members will get back to you as soon possible.

RETURNS & REFUND POLICY

Returns & Exchange Policy

At FITSPO Apparel, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please don't hesitate to reach out to our customer support team for assistance.

We know we provide premium quality, but if by chance you receive a faulty item, simply reach out within 14 days for an exchange or refund (excluding shipping & processing fees).

We are happy to exchange items ( UNFORTUNATELY NOT SALE ITEMS ) if you have picked the wrong size and/or colour. Shipping fees are at the buyer's expense.

Returns Information

  • Subject to stock availability.
  • Sale items cannot be returned or exchanged.
  • Items must be returned in original condition - unworn, unwashed, with all tags attached.
  • We aim to process all returns within 15 business days of receiving your items.
  • You will be contacted via email once your return is processed. Processing times may vary during busy periods.

Please email support@fitspo.com.au prior to initiating a return if you believe the product is damaged, faulty or not what you ordered.

Customers are responsible for return shipping costs, and an additional flat rate of $10 will be charged for new items to be sent out.

FAQs

Frequently Asked Questions

Do you offer international shipping?

Yes, however only to New Zealand at a higher postage rate.

What is your returns policy?

See above details.

How do I track my order?

You will be provided with a tracking number after your purchase and once the order has been packed and ready to ship.