RETURNS & REFUND POLICY
At FITSPO Apparel, we want you to be completely satisfied with your purchase. If you have any concerns about your order, please don't hesitate to reach out to our customer support team for assistance.
We know we provide premium quality but if by chance you recieve a faulty item, simply reach out within 28 days for an exchange or refund (excluding shipping & processing fees).
We are happy to exchange items (unfortunately not sale items) if you have picked the wrong size and or colour. Shipping fees at buyers expense.
RETURNS INFORMATION
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Subject to stock availability.
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Sale items cannot be returned or exchanged.
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Items must be returned in original condition - unworn, unwashed, with all tags attached.
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We aim to process all returns within 15 business days of receiving your items. You will be contacted via email with the details of your processed return. Please note, this time period may vary slightly in busy periods.
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Please email support@fitspo.com.au prior to initiating a return if you believe the product is damaged, faulty or not what you ordered.
FREQUENTLY ASKED QUESTIONS
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Do you offer international shipping? Yes, however shipping is at the customers expense.
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What is your returns policy? See above details.
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How do I track my order? You will be provided your a tracking number.
Privacy Policy
Privacy Policy
1. Introduction
Welcome to Fitspo Gymwear Apparel. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website fitspo.com.au, use our services, or interact with us.
2. Information We Collect
We may collect the following types of personal information:
- **Contact Information:** Name, email address, phone number, and mailing address.
- **Account Information:** Username, password, and account details.
- **Transaction Information:** Details about purchases, transactions, and payment methods.
- **Technical Information:** IP address, browser type, operating system, and usage data.
- **Other Information:** Any other information you voluntarily provide to us.
3. How We Use Your Information
We use your personal information for the following purposes:
- **To Provide and Improve Our Services:** Manage your account, process transactions, and enhance user experience.
- **To Communicate with You:** Send updates, notifications, and promotional materials (with your consent).
- **To Comply with Legal Obligations:** Fulfill legal requirements and respond to lawful requests.
- **For Research and Analytics:** Analyze usage patterns to improve our products and services.
4. Disclosure of Your Information
We may disclose your personal information to:
- **Third-Party Service Providers:** Such as payment processors, marketing partners, and IT service providers.
- **Regulatory Authorities:** When required by law or to comply with legal obligations.
- **Business Transfers:** In connection with a merger, acquisition, or sale of assets.
**5. Data Security**
We implement reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- **Access and Correction:** Request access to or correction of your personal information.
- **Opt-Out:** Opt out of receiving marketing communications.
- **Complaints:** Lodge a complaint if you believe your privacy rights have been violated.
To exercise these rights, please contact us using the details provided below.
**7. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to collect information about your use of our website and services. You can manage your cookie preferences through your browser settings.
**8. Third-Party Links**
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.
**9. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Fitspo Apparel
Melbourne based
support@gmail.com
Effective Date: 01/08/2024
Need to contact us?
Have any questions or need assistance? Our customer care team is always ready to help. Feel free to send us an email at support@fitspo.com.au.
We're committed to providing you with a seamless shopping experience and excellent service.